Our delivery & return policy

Shipping

While prices shown on this site are for delivery in Europe, we can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of the items and the shipping options you choose.

Please also note that the shipping rates for many items we sell are weight-based. The total weight of the items can be found on the pro forma invoice. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.

Return Policy

You can initiate a return for most new and unopened items within 30 days of delivery for a full refund (except custom made items). You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.

The CowCare Team!